AI support agents that answer from your manuals.
TicketTrim AI builds and manages AI agents that answer your customers' and dealers' routine questions using your own product manuals, spec sheets, and FAQs — and hand the tough ones to your team.
Example conversation — sample product
My WS-200 softener is showing error E4. What does that mean?
E4 means the unit didn't detect enough salt during regeneration. Check that the brine tank has salt above the water line, then press and hold Regen for 5 seconds to restart the cycle.
Source: WS-200 Owner's Manual, p. 47That worked, it's regenerating now. Thanks!
Glad it's fixed! If E4 comes back, check the salt level first — that solves it most of the time.
Resolved instantly — no ticket createdYour support team answers the same questions every day.
"Which part fits my model?"
Compatibility and parts questions that are already answered in your documentation.
"What does error code E4 mean?"
Troubleshooting steps buried on page 47 of a PDF manual.
"How do I set this up?"
Installation and setup questions from homeowners, installers, and dealers.
Every repeat question takes time your team could spend on the problems that actually need an expert.
Done-for-you AI support, built on your documentation.
Build
We load your manuals, spec sheets, and FAQs into an AI agent that answers only from your content.
Test
We check answers against your documentation before anything goes live — no invented specs.
Launch
The agent goes on your website or help desk, with clear handoff to a human for anything it can't answer.
Manage
Every month we review conversations, fix weak answers, flag gaps in your documentation, and send you a plain-English report.
Start with a 30-day pilot.
- 1
Discovery call
We learn your products and your most common support questions.
- 2
Build & test
We build your agent from your public and approved documentation and test it against real questions.
- 3
Live pilot
The agent runs on your site for 30 days.
- 4
Results review
We show you what it answered, what it handed off, and what we'd improve. You decide whether to continue.
We measure results on your actual questions instead of promising a number up front.
Built for companies with real products and real documentation.
- Equipment and product manufacturers
- Distributors and dealer networks
- Companies whose customers install, maintain, or troubleshoot what they buy
Who's behind TicketTrim
I'm Tony, the founder of TicketTrim AI, based in Henderson, Nevada. I work directly with every client — you won't be handed off to a call center. I build and test every agent myself, and every month I review your agent's conversations and fix any weak answers.
Email: tony@tickettrim.com